This policy explains how Atova, Inc. ("Atova," "we," "us," or "our") handles personal information through our websites and our Snore Tracker mobile application (together, the "Services").
1. Scope
This policy applies when you visit atova.co, contact us, or use Snore Tracker. It does not apply to third-party services with their own privacy policies, including Apple's App Store and subscription services.
2. Information we collect
Information you provide
- Contact and support information: your email address and the content of messages you send us.
- Account information: if account features are offered, identifiers and profile details needed to provide them.
App information
- Microphone and sleep audio: with your permission, Snore Tracker records audio during sessions you start so it can detect and analyze snoring and other sleep sounds.
- Sleep-session results: session times, detected events, reports, trends, settings, and related app activity.
- Diagnostics: device type, operating-system version, app version, crash information, and performance data.
Website information
Our website provider may process basic server-log information such as IP address, browser type, device type, pages requested, and request timestamps to deliver, secure, and maintain the site.
3. How we use information
We use information to provide and maintain the Services; record and analyze sleep sounds at your direction; create reports and trends; remember settings; respond to support requests; diagnose bugs and improve reliability; protect the Services and users; comply with law; and provide notices about material service or policy changes. We do not use sleep audio for advertising.
4. How we share information
We do not sell personal information. We may disclose limited information:
- to service providers that host, secure, analyze, or support the Services, under instructions and confidentiality obligations;
- when you direct us to share information or use a feature that requires sharing;
- to comply with law, legal process, or a valid government request, or to protect rights, safety, and security;
- in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.
Apple processes App Store purchases and subscription management under its own terms and privacy policy. Atova does not receive your full payment-card number from Apple.
5. Permissions and your choices
- Microphone: you can deny or revoke microphone access in iOS Settings. Recording features will not work without it.
- Recordings and reports: available deletion controls will be shown in the app. You may also contact us for help with an applicable request.
- Subscriptions: manage or cancel an App Store subscription in your Apple account settings.
- Communications: you may opt out of non-service messages using the instructions in the message.
6. Data retention
We retain information only as long as reasonably needed for the purposes described here, including to provide requested features, maintain security and backups, meet legal obligations, and resolve disputes. Retention periods vary by data type and how you use the Services. Deleting the app does not automatically cancel an App Store subscription. Where the app offers deletion controls, deletion may take a reasonable period to propagate through backups and systems.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
8. Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information to us, contact us so we can review and, where appropriate, delete it.
9. U.S. state privacy rights
Depending on where you live and subject to legal exceptions, you may have rights to know, access, correct, delete, or obtain a copy of personal information, and to appeal certain decisions. Atova does not sell personal information or share it for cross-context behavioral advertising. To submit a request, email team@atova.co. We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law. We will not discriminate against you for exercising applicable privacy rights.
10. International use
Atova is based in the United States. If you use the Services from another country, information may be processed in the United States and other places where our service providers operate, subject to applicable safeguards.
11. Changes to this policy
We may update this policy as the Services change. We will post the revised policy with a new effective date and provide additional notice when required by law.
12. Contact us
Questions or privacy requests may be sent to:
Atova, Inc.
21143 Hawthorne Blvd
Torrance, CA 90503
United States
team@atova.co